Exam : EXIN EX0-100
Title : ITIL Foundation Certificate In It Service Management(Exin)

1. How does Problem Management differ from Incident Management?
A. Incident Management focuses on registration and Problem Management does not.
B. Problem Management focuses on restoration of service and Incident Management focuses on finding the cause.
C. Incident Management focuses on restoration of service and Problem Management focuses on finding the cause.
D. Problem Management generates reports and Incident Management does not.
Answer: C

2. What is produced when Problem Management identifies the cause of a Problem and a workaround?
A. a Request for Change
B. a resolved Problem
C. a Known Error
D. one or more resolved incidents
Answer: C

3. Which process includes developing a recovery plan?
A. IT Service Continuity Management
B. Problem Management
C. Capacity Management
D. Availability Management
Answer: A

4. Certain data is needed to describe an ITIL?process. This includes the objectives and the output. What else is required?
A. activities
B. authorisations
C. environment
D. Configuration Management Database (CMDB)
Answer: A

5. Which information does Financial Management for IT Services extract from the Configuration Management Database (CMDB)?
A. which equipment is being used by whom
B. where the equipment has been set up
C. which software version is being used
D. which equipment is causing incidents
Answer: A

EX0-100 Exam Free Demo Download

examsoon offers free demo for EX0-100 Exam with 120 Q & As . You can check out the interface,EX0-100 Exam question quality and usability of our practice EX0-100 Exam before you decide to get EX0-100 braindumps.


Free Download EX0-100 Exam Pdf Demo

Free Download EX0-100 Exam iEngine Demo